Job Description

The Concierge at The Equestrian Hotel is a vital ambassador of our luxury resort experience. This role is dedicated to delivering personalized service that ensures each guest enjoys an outstanding and memorable stay. The ideal candidate is a skilled communicator with exceptional attention to detail and a passion for hospitality. In addition to providing tailored recommendations and assistance, the Concierge collaborates with teams across Spa, Retail, Hotel Dining, Golf, and Events, and is cross-trained in key operational areas such as the Front Desk, Bell Services, and Valet to ensure seamless, world-class service.

We are looking to fill one full-time position and one part-time position. 

Primary Responsibilities:

• Extend a warm, gracious welcome to all visitors-guests, VIPs, clients, and team members-setting the tone for an exceptional experience.
• Serve as the primary liaison for all guests’ requests, offering highly personalized recommendations for fine dining, spa experiences, golf, transportation, and entertainment.
• Provide recommendations for local attractions, dining, entertainment, and services.
• Proactively anticipate guest needs by understanding preferences and past experiences to deliver tailored recommendations.
• Curate tailored experiences from luxury shopping excursions to custom in-room amenities and VIP event access.
• Manage incoming phone calls, emails, and messages with a high level of professionalism and efficiency.
• Maintain a strong network of local contacts to provide valuable resources and recommendations.
• Support the Rooms Division as appropriate, including check-in/check-out assistance, and collaboration with bell and valet teams.
• Coordinate with departments, including Housekeeping, Front Desk, Engineering, Valet, Bell, Food & Beverage, Spa, Golf, Retails to ensure a flawless guest journey.
• Resolve guest concerns gracefully, using creative problem-solving skills to ensure guest satisfaction.
• Monitor and maintain an up-to-date knowledge of local events, weather, ensuring guests are always aware of relevant happenings.
• Assist with event coordination and special occasions, such as meetings, weddings, or parties.
• Maintain confidentiality and handle sensitive information with discretion when handling guest requests, ensuring a secure and seamless experience for VIPs and high-profile individuals.
• Follow all safety and security procedures and ensure the comfort and safety of all guests.
• Maintain appropriate professional boundaries in all guest interactions, ensuring that relationships remain strictly service oriented.
• Adhere to luxury service standards, reinforcing the hotel’s reputation for excellence.

 This job description in no way states or implies that these are the only duties to be performed by the associate occupying this position. Associates will be required to perform any other job-related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

Physical Requirements:

These physical demands represent the physical requirements necessary for an associate to successfully perform the essential functions of the position. Reasonable accommodation can be provided to enable individuals with disabilities to perform the described essential functions of the position.

 * Associates may have to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

Qualifications, Education, Experience, Skills, and Abilities:  

• Previous experience in a customer-facing or hospitality role (hotel experience preferred).
• Excellent verbal and written communication skills.
• Strong organizational skills and the ability to multitask in a fast-paced environment.
• Outstanding problem-solving abilities and the capacity to remain calm under pressure.
• Knowledge of local attractions, dining, and events.
• Professional appearance and demeanor.
• Ability to work flexible hours, including evenings, weekends, and holidays as required.
• Proficiency in MS Office and other relevant software (knowledge of concierge software is a plus).

The World Equestrian Center is managed by Columbus Hospitality Management , a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work life balance and by providing development opportunities.

We are proud to be a Drug Free Workplace/EOE. All applicants will be required to submit to a background check prior to employment.

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